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Microsoft Cloud Engineer
I am a skilled engineer with over 6 years of experience working for some of the UK’s best MSPs. I have a strong history of managing and implementing solutions for Azure, FortiGate’s, Cisco equipment, and Office 365. I am a team player with excellent communication skills and a passion for learning new technologies. My experience in the MSP industry has allowed me to work with customers from various sectors and a wide range of technologies.
Contributed as a key member of the Microsoft Technology Group, focusing on enhancing cloud infrastructure stability. Managed daily operations, implemented Azure-based backup and restoration strategies, and drove efficiency in handling complex cloud issues. Collaborated with cross-functional teams to ensure optimal performance of client environments.
Led the transition from a Cloud Engineer role at ANS to an Infrastructure Engineer position at Synextra, gaining experience with new technologies like Defender and Mimecast. Successfully analyzed client requirements, delivered robust infrastructure solutions, and addressed critical issues with efficiency, ensuring minimal disruption and high customer satisfaction.
Served as a Subject Matter Expert (SME) in Azure, designing and deploying cloud-based solutions. Optimized environments using Terraform and Kubernetes, while troubleshooting high-priority incidents to maintain seamless operations. Guided teams on change management, reviewed infrastructure configurations, and facilitated improvements that drove project success.
Resolved complex connectivity issues, managing network services and collaborating with clients to enhance their Azure deployments. Provided leadership in service-level agreement (SLA) compliance, acted as a point of escalation for critical incidents, and delivered technical expertise in virtual networking and load balancing solutions.
Acted as a bridge between the first and third-line support teams, resolving escalated incidents and ensuring timely delivery of solutions. Played a key role in server migrations to Azure, maintained operational efficiency, and mentored junior analysts to foster professional growth.
Served as the first point of contact for customer support, diagnosing and resolving a broad spectrum of technical issues. Gained hands-on experience with a variety of platforms including Cisco UCS, NetApp, and Active Directory. Excelled at providing exceptional service and technical resolutions, contributing to high levels of client satisfaction.